In-vehicle services which satisfy different customer needs including commerce, entertainment, safety, maintenance, communication and infomobility (i.e., navigation) will not only be key influences on consumer choice but will also play a key factor in the development of more fuel efficient vehicles.
“Our study suggests that while consumers are increasingly embracing and understanding the value of alternative vehicles they still want models that represent a new phase in the evolution of the automobile. In-vehicle services will play a key part in this and car manufacturers have an opportunity now to ramp up their capabilities in this area to achieve competitive differentiation.” said Luca Mentuccia, managing director of Accenture’s Automotive group. “Both OEMs and suppliers need to start building strategic partnerships that will lead to distinctive capabilities, particularly around safety, environmental protection and entertainment.”
The Accenture study surveyed more than 1,800 consumers and indicates that interests in attributes other than fuel efficiency is increasing, as just 36 percent of respondents cited higher gas prices as a reason to buy a green car. Moreover, those that have driven a hybrid or electric vehicle rate fuel efficiency as being very good to excellent, but most rate the ride, performance, style and maintenance as good at best.
Forty-two percent of the respondents said they are likely to buy a hybrid or electric auto in the next two years. (This rose to a high of 62 percent in Italy). Most of these (80 percent) are more likely to buy hybrids than all-electric vehicles.
